We don't think google treat advertiser as customers so well, in most of the situations, when we reported the fraud clicks using our raw access web logs, they simply won't issue you any refund. The adwords support just responded with their standard canned response to us, e.g., we detected at least 30 clicks in the search network and content network in our web access log, we copied these access logs and sent them for a solution, never got solved. Hate to say that, but yes, dvaldez, google has been treating the advertisers as cash mill and has been keeping its black box for its own favor. We will love to see the rise of competitors, and hope they won't be merged, so that we advertisers can benefit from the competitions.